FREQUENTLY ASKED QUESTIONS
DURING COVID-19 ECQ
What is your plan for online fulfillment?
We are still open to accepting orders. We are, however, closely monitoring local and federal government updates to ensure that we are following best practices in response to the current situation. For any concerns, please do not hesitate to reach us through our Instagram (@meloswim.ph) or email us at firstname.lastname@example.org. We are happy to help!
Will my shipment be delayed?
Due to the current situation and the community quarantine, you may expect a delay in shipping. Order processing time may take up to 3 business days.
SHIPPING & RETURNS
How much will it cost to ship my order?
Metro Manila Shipping - We charge a standard fee of P 100.00. For Provincial Shipping - We charge a standard fee of P 150.00.
How long does shipping take?
Deliveries may take up to 2-3 days.
Please expect delays during the quarantine period.
You may track your order through https://app.gogoxpress.com/track
What payment methods can I use?
- BDO Bank Deposit or Fund Transfer
- BPI Bank Deposit or Fund Transfer
For bank deposits, bank details will be provided after checkout.
Note that reservation is only up to two (2) business days only. Kindly settle all remaining balances immediately to avoid any cancellations of your order.
Do you accept returns or exchanges?
Yes, we accept returns for the following reasons :
1) Damaged item, 2) Wrong Size, 3) Wrong Color. Email us with your concern at email@example.com and we will coordinate with you to return item as soon soon as possible
Products & Sizing
How do I know if I'm ordering the right size?
How do I wash my swimwear?
We recommend hand washing your suit by itself with cold water and a gentle soap. Hang dry to keep your suits looking good as new.
How will I know when new products are available?
Join our growing email list. We'll keep you up to date with our new products and rare deals
What's so special with your materials?
Our suits are made for the beach. It offers UPF +50 protection, and can stand sand, sweat, and stretch. Our suit fabric is also made with high-quality nylon-spandex fabric so it can retain its shape overtime. It also has anti wrinkling features so you look and feel good every time you're out for a swim.